Delivery:

We aim to dispatch all orders within 7 to 10 days of customer confirmation of personalisation details, At busy periods such as xmas and favour seasons delivery may take a little longer, deilvery on large orders may also at times take slightly longer in production and when this is the case, customers are advised of any time scales via email. Please note that we do not at the present time, offer a same day dispatch service.

Non personalised orders are dispatched within 7 days unless an item is out of stock in which case you will be informed via email, we reserve the right to dispatch part orders with any out of stock items to follow within a 14 day period, generally if an item is out of stock our shopping system will not allow the purchase, however technology does sometimes go wrong, if ever this is the case we will inform you of that fact as soon as possible.

We dispatch via several methods: orders upto a value of £35 are dispatched via royal mail first class services which can take a further 3 to 5 working days for delivery within the UK after your item has been dispatched. Items being sent out of the UK may take upto 10 days for delivery after the date of dispatch. Please allow upto 7 working days for delivery of orders (after dispatch) by royal mail services.

Orders over £35 are dispatched via 2 to 3 working day courier services, however on many occasions couriers will deliver in 1 to 2 working days from the date of dispatch but please allow upto 3 working days from the date of dispatch, for delivery within the UK. Outside the UK, please allow upto 7 working days. Please allow upto 7 WORKING DAYS for dispatch of any non personalised orders before adding the estimated courier delivery times. We will not be held responsible for any order delivered late for any occasion, unless a specific required by date has been provided to, and confirmed as such, by the wrapper factory prior to you placing the order. Please do not ask us to request that couriers leave parcels in a safe place, all courier delivery parcels/items require a signature, and will not be left without a signature being obtained.

Please also note, We are NOT responsible for deliveries which cannot be made successfully by couriers because the recipient or otherwise is not home or on the premises concerned, to receive delivery of the parcel nor can we be held responsible for late deliveries due to adverse weather conditions or courier problems. If you are not going to be home to receive your parcel, the courier concerned will leave a card and telephone contact number to enable you to re-arrange delivery if the original delivery fails. Once parcels are dispatched to the courier's for shipping we have no control over how that actual delivery takes place by the courier's concerned and will not be held responsible for any late delivery which occurs because the parcel could not be delivered due to the recipient not being at the specified delivery destination to accept and sign for the parcel(s) or because of adverse weather conditions, vehicle breakdowns or other courier problems not directly related to ourselves. if a courier has left a card, please contact the courier concerned to re-arrange delivery, do not contact us in this event, once a card has been left or unsuccesful delivery attempted you should deal direct with the courier concerned as we are unable to re-arrange delivery of your parcel unless the parcel has been returned to us by the courier after seven days of unsuccesful delivery or re-arrangemnet of delivery.

We do everything we can to produce late or urgent orders placed, it is always a good idea to include the actual date of any birthdays or celebrations when ordering personalised products as this helps us to ensure that your order is produced and delivered in plenty of time for your event. If your order is urgent please contact us to let us know and we will endeavour to complete your order within the specified time, having said that, please be aware that we always put quality before speed, if we experience any delays with your order we will contact you either via telephone or email.

If any items are out of stock at the time of ordering we reserve the right to hold orders until such time as stock is replenished, we reserve the right to dispatch part orders if your order includes multiple products some of which may be out of stock at the time of placing your order, with any out of stock items being dispatched at the ealiest possible date.

We reserve the right to amend delivery instruction and terms at anytime without exception or notice.